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Terms and Conditions

What is this document about?

These Terms and Conditions outline the rules and conditions for using the online international database of electronically marked animals, IDENTYFIKACJA.PL, located at www.identyfikacja.pl.

By using our website and services, you consent to the processing of your data and accept these Terms and Conditions, along with all related rights and regulations. If you do not accept our Terms and Conditions, you are prohibited from further browsing and using our service.

We reserve the right to make changes to the provisions of these Terms and Conditions. In each such case, this page will be updated accordingly, and the changes will take effect on the day of their publication.

Whenever the Terms and Conditions mention:

  • User – refers to an individual using our website and services;

  • Pet Owner – refers to a User who has registered and activated the registration of their animal in the IDENTYFIKACJA.PL database;

  • Animal Finder – refers to a User using IDENTYFIKACJA.PL to contact the Pet Owner whose pet is registered in our database;

  • IDENTYFIKACJA.PL, service, database, we – refers to the Administrators;

  • Registration and package – refers to the registration of a single animal in the IDENTYFIKACJA.PL database, along with an optional package of additional services;

  • Terms, Terms of Service – refers to these Terms and Conditions;

These Terms and Conditions were updated on October 28, 2024.

About us

Administrators of the IDENTYFIKACJA.PL website:

  • PTRIZ Sp. z o.o., ul. Wrocławska 21, 80-155 Gdańsk, NIP 583-308-10-54;

  • Home4Pets Foundation, ul. Jabłońskiego 1/6, 80-766 Gdańsk, KRS: 0001105436.

You can contact us through the contact form on our website, by phone, or by mail at IDENTYFIKACJA.PL UP Gdańsk 6, al. Grunwaldzka 108, 80-206 Gdańsk, PO Box 235

Our services for Pet Owners

IDENTYFIKACJA.PL provides its primary service to individuals over 18 years old or the legal age in their country of residence. If you meet this criterion, we enable you to:

  • register and manage a user account;

  • activate a database registration for your pet(s), which is our primary service;

  • purchase a package of additional services supplementing the primary service on our website;

Access to the additional services package requires an active primary service.

Geolocation and other factors may impact the availability of specific additional services included in the package. Consequently, some may not be accessible in your region or may not function fully. This does not affect the operation of our primary service, i.e., active database registration of your pet(s).

IDENTYFIKACJA.PL reserves the right to modify the quantity, scope, type, and price of additional services within the package, as well as the primary service. We will notify you of any planned changes.

Visit our Help Center for more information on this topic.

Our services for Animal Finders

If you have found a pet with an active registration in the IDENTYFIKACJA.PL database, you can contact the owner as follows:

  • by calling the phone number provided by the owner;

  • by sending a message from the animal’s public profile or recording a voice message;

  • by calling our automated hotline;

By using these contact options, you agree to provide at least your phone number, through which the Pet Owner can reach you.

We do not charge for enabling contact between Animal Finders and Pet Owners. However, depending on your telecommunications provider, fees for the call may apply (as per your current rate) if you use our hotline.

Geolocation and other factors may affect the availability of our hotline in your region. If it is not available in your area, we suggest using direct messaging through the pet's public profile.

User interaction and safety

We facilitate contact between Animal Finders and Pet Owners with an active IDENTYFIKACJA.PL registration.

We make every effort to provide our services in compliance with international data protection regulations. Therefore, we do not share contact information of registered Pet Owners without their consent. If the owner has not publicly shared their phone number, initial communication from Animal Finders is made through one-way text or voice messages.

Messages received are available to Pet Owners in their account inbox and may contain data such as a phone number and other information the Animal Finder has agreed to share.

Pet Owners decide how they wish to be informed by Animal Finders. They can opt to display their phone number on their pet's digital profile or use only the contact form/voicemail if they have active services enabling this. For standard registration, IDENTYFIKACJA.PL staff notify Pet Owners of any received report.

Under no circumstances are Administrators liable for missed messages from Animal Finders or for failed communication between Users. We are not responsible for the quality, content, or accuracy of text and voice messages received by Pet Owners, nor for the lack of response from veterinarians, shelters, or other entities that may receive an alert for a missing pet but fail to inform the Pet Owner.

IDENTYFIKACJA.PL:

  • does not resolve disputes over animal ownership;

  • does not offer rewards for finding animals;

  • does not participate in the transportation or safeguarding of found animals;

  • does not engage in other actions related to found animals;

To avoid fraud and other potentially unsafe situations, we advise Pet Owners to exercise caution when dealing with anyone claiming to have seen or found their pet, especially if they decide to contact outside IDENTYFIKACJA.PL, arrange a meeting, or retrieve their pet.

Pet Owners are also advised to exercise caution when sharing information on their pet’s digital profile that could reveal their identity, including photos or home address.

We remind users that publicly sharing information such as a home address may be potentially unsafe and could be misused by third parties.

IDENTYFIKACJA.PL also encourages Animal Finders to exercise caution when contacting Pet Owners and strongly suggests notifying local entities responsible for securing stray animals in the area.

As a User, you are directly responsible for any interactions with other Users and for the protection of information that may be governed by the Usage Restrictions and Liability sections, if they are voluntarily or accidentally violated.

Payment, Cancellation, and Refund Policy

If you are a Pet Owner, we require a fee for activating your pet’s registration, which is our primary service. This fee is a one-time payment made exclusively via express transfer, card, or BLIK.

Pet Owners may also purchase additional services for their pet's registration as a separate package. This package fee must be renewed 12 months after purchase to keep the additional services active.

All transactions are processed via the PayU platform.

Before purchasing, we encourage you to review the information available on the PayU website if you have any questions.

We reserve the right to generate promotional codes, change the price of our primary service, additional services, and to establish new fees. Active package owners will be notified of any changes in pricing before they are implemented. New prices will apply from the next billing period for Pet Owners with an active additional services package.

Using a promotional code is subject to the Terms and may also be subject to specific conditions provided with the code. Unless otherwise specified, a single code can only be used once per animal. Promotional codes cannot be redeemed for cash, transferred, or exchanged for cash.

Pet Owners may cancel an active registration by:

  • removing the pet’s profile

  • deleting the user account;

  • submitting a written statement of intent to the Administrators;

Pet Owners may cancel the additional services package by not renewing it for the next billing period or by performing one of the above operations. Deleting a pet profile or user account immediately terminates the active package. Failure to renew the package for the next year will result in the loss of access to the services it contains.

To enhance the safety of registered animals promptly, the registration service in IDENTYFIKACJA.PL and services within the ID Plus package are delivered immediately upon payment. Due to the service value, regulations on contract withdrawal do not apply, and cancellation or termination of these services does not allow for reimbursement as per the 14-day withdrawal period for remote contracts.

This complies with consumer regulations under Art. 3, section 1, point 10 of the Consumer Rights Act. We encourage you to visit our Help Center for more information.

Service limitations and modifications

To ensure proper service delivery in accordance with these Terms, we continuously develop and improve our offerings, which means some features or services may be updated. We may also add new services or discontinue existing ones, either temporarily or permanently.

IDENTYFIKACJA.PL reserves the right to suspend services at any time and for any reason, including technical issues, maintenance, modifications, tests, or legal and regulatory reasons. Active users will be notified of such occurrences.

Access to certain features and services we offer may also depend on consent to additional specific terms imposed by us or third parties.

In case of discrepancies or conflicts between specific terms and these Terms, the specific terms shall apply.

Usage restrictions

By using our website, you guarantee on your own behalf and on behalf of the parties you represent that you will not:

  • modify, copy, create derivative content of any materials or software and code on our website;

  • infringe or remove copyrights from any materials or software and code on our website;

  • share materials on our website with others or use them on other servers.

  • intentionally or unintentionally use this website or its subpages in a way that violates our network or any other IDENTYFIKACJA.PL service.

  • use our website to send or publish any unauthorized material, including defamatory, obscene, false, or inappropriate content.

  • use our website in violation of applicable law and regulations;

  • use our website to send or publish unauthorized advertisements or spam;

  • collect and gather user data without their consent;

  • use our website in a way that may violate the privacy, intellectual property, and other rights of third parties;

  • provide false or incorrect information about your data in a way that could significantly affect our ability to provide services to you;

  • share your personal data in sections of the website not designated for that purpose, e.g., on your pet's public profile.

Intellectual property

The intellectual property rights to materials on our website belong to the Administrators and are protected by copyright and trademark law.

User-generated content

As a User, you retain intellectual property rights to content you publish via our website. IDENTYFIKACJA.PL will never claim ownership of such content, but we do require a license for its use.

By using our website or related services to post, share, or transfer content subject to intellectual property rights, you grant us a non-exclusive, free, transferable, sublicensable, global license.

This license includes the use, distribution, modification, publication, copying, public display, translation, and creation of derivative works of your content in line with our Privacy Policy and your privacy preferences.

The license you grant us can be revoked at any time by removing published content or your user account. However, to the extent that we (or our partners) have already used your content in conjunction with, for example, advertising or sponsored content, the license will remain valid until we complete our activities.

You allow us to use your identification data associated with your account in line with your privacy preferences and our Privacy Policy.

We reserve the right to verify and remove any content that violates our Terms, though we do not always review all content posted by our Users on our website.

Therefore, we do not guarantee that all content posted by our Users on the website will always comply with the Terms.

Liability

Our website and materials are provided on an 'as-is' basis. To the extent permitted by law, the Administrators disclaim all warranties, explicit or implied, and hereby disclaim and negate all other warranties, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights.

We do not guarantee the effectiveness of our services and are not liable for any losses incurred by you or any third party arising from your use or inability to use our materials, even if the Administrators or their authorized representative were informed orally or in writing about the possibility of such damages.

In the context of this agreement, 'consequential loss' includes any consequential loss, indirect loss, actual or anticipated loss of profit, loss of pet, loss of ability to recover lost pets, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and loss or damage to data, whether in contract, tort (including negligence), equity, statute, or otherwise.

A User registering a pet in IDENTYFIKACJA.PL declares that they are the owner of the pet. IDENTYFIKACJA.PL has no competence to verify ownership rights to animals beyond what the owner confirms during registration. Therefore, we do not participate in or resolve disputes over animal ownership.

Accuracy of materials

Materials and content on our website are of a general nature and are not detailed or specialized information.

IDENTYFIKACJA.PL does not guarantee or make any representations regarding the accuracy, likely results, or reliability of the use of materials on this site or otherwise related to such materials, or any resources linked to this site.

External links

IDENTYFIKACJA.PL does not verify all websites linked to or from our website, nor does it bear responsibility for their content. The inclusion of a given link does not imply endorsement, approval, or control of such a site by the Administrators.

Nevertheless, we may recommend that Pet Owners visit specific sites, services, or social media as part of our additional services, in the form of external links.

Such external links lead to sources that contain only publicly available information.

Nevertheless, using any external links is at the User's own risk.

Right to deletion

We may limit, suspend, or terminate your right to use our website and terminate these Terms of Service immediately upon notifying you of any violation of the Terms or Privacy Policy.

Severability

Any provision of the Terms that is wholly or partially invalid or unenforceable shall be severed to the extent it is invalid or unenforceable. This does not affect the validity of the remainder of our Terms of Service.

Governing law

These Terms and Conditions are governed by and interpreted in accordance with Polish law. You irrevocably submit to the exclusive jurisdiction of the courts in this location.